Get In Touch
enquiries@kismetfragrances.co.uk
Please complete contact form. A member of our team will be in touch with you.
How do I create an account?
Creating an account is simple. It’ll allow you to checkout with ease, receive updates and check the status of your orders.
Click here to create an account.
If you for any reason cannot create your account, contact our Customer Care Team on email at enquiries@kismetfragrances.co.uk
I’ve forgotten my password
If you’ve forgotten your password, please use the “Forgot your password?” link on the account sign-in page.
You will receive an email with a link to reset your password.
Problems placing your order
If you’re experiencing problems placing an order, please contact us on enquiries@kismetfragrances.co.uk, and we’ll be more than happy to help.
Can I cancel my order?
If the order has already been dispatched, we are not able to cancel it. Once you have received the items, please get in touch with our Customer Care Team and send them back to us in their original condition and we will refund your purchase.
You can contact our Customer Care Team on email at enquiries@kismetfragrances.co.uk.
What payment options do you offer?
We currently accept VISA, Mastercard, American Express, Apple Pay.
Where can I use my promo code?
You can use your promo code during the checkout process.
Please make sure the code is successfully applied to your order before completing the purchase, as we will not be able to apply codes and discounts afterwards.
If you haven’t got a promo code. We do run offers and promotions from time to time. To keep up to date and ensure you receive a code, whenever possible.